A few questions we get asked
If you have other questions, give us a call. We'll answer them with no sales pitch.
Yes, you can try MyVisitorLog by requesting a free trial. We also offer webinar videos that show you how the system works in a wide range of industry settings. Drop us an email if you would like a one-on-one demo, or have special requirements. We are here to help.
Yes! You can access MyVisitorLog from any device. That includes mobile devices, computers, laptops, iPads, and tablets.
You don't need to install a mobile app to use MyVisitorLog. There is nothing for your visitors to install, and the administration system can be accessed on any device by using a web browser.
MyVisitorLog officially supports Internet Explorer 9+ as well as more recent versions of Mozilla Firefox, Google Chrome, Edge and Safari. Our preferred browser is Chrome. We also support offline mobile apps for iOS and Android.
Your data is safely stored in our secure data centers provided by Microsoft Azure, Amazon EC2, and Amazon S3. We protect your data with a firewall and back it up daily. Access to your MyVisitorLog account is secured with an encrypted communication channel and secure certificates.
Our users' data is hosted by Amazon Web Services and Microsoft Azure. It is physically located in Sydney Australia and the United States for our New Zealand and non-New Zealand customers respectively. We also hold backups at other secure data centres in the United States, New Zealand, and Australia.
Absolutely. If you need your data removed from our servers, please submit a request to firstname.lastname@example.org and our support team will be happy to assist. We can also send you a copy of your data before removing it if necessary.
Yes, you can. The administration panel allows you to create custom fields, ask questions, and modify the welcome text. If required, the welcome message can include embedded videos or links to other websites. This can be especially helpful when it comes to health and safety messages.
You have complete control over the messaging that is displayed when a visitor checks in (or out). You can modify our existing text, or start from scratch. If required, messages can include embedded videos or links to other websites.
You can easily configure your system to only allow pre-approved visitors or staff. In a cafe (or similar) environment, you can allow anyone to check-in. The system will learn about your visitors as they arrive.
You can access the system through any device. Because MyVisitorLog is a touchless system, you won't need tablets at the front desk. Visitors can use their own devices to check-in. A person at the front desk (or the person they are visiting) can check-in visitors that do not have access to their own device.
No, the software is hosted in the cloud and available from any device. In an emergency, it can even be accessed using your mobile phone and mobile data at an emergency evacuation check-point.
We offer live chat, phone, and email support.
No we do not store your credit card information. Your credit card data is processed by third-party payment services (PayPal and Stripe) that follow very strict data security standards.
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